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Return & Exchange Policy

Rak Roastery offers products for sale that are in stock and available for delivery.

 Please note that Rak Roastery only permits the return of unopened products due to a  shipping or order processing error done by us. While every consideration and care is taken in the preparation of your order for delivery, we cannot accept responsibility for breakages and/or melting.

Costumers may be given the possibility of making an advance payment for certain items in which case you are able to make an advance purchase. This will ensure that you receive this item in priority once they are ready to be delivered. 

If you wish to to return or exchange any item, you must inform us within on the same day of receipt of your order.

To place a refund / exchange request, please contact us on

+971 7 2331085

There is no refund or exchange on orders on high demand.

Customers will be refunded the full value of their purchase minus the shipping costs

Money will be transferred within 7 days after receiving the items to your bank account.

In-stock items shall be delivered within 3 days max ( this may take a bit longer during high demand periods ).

Incase of return, 30 AED shall be deducted as delivery charges.

Incase of exchange, Delivery will be charged : 30 AED.

Any incorrect shipments and orders will be replaced at no extra cost.

Incase of exchange and refund, items should be in perfect conditions and not opened.

Our courier will pick up the item within two days. Items returned must be in good condition with the original packaging.

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